Privacy policy
How we collect, use and protect your personal information when you visit, stay or play.
1. Who we are
Prism Promenade ("we", "us", "our") operates the casino resort located at 777 Promenade Boulevard, Las Vegas, NV 89109 and the website prismpromenade.site. This policy explains how we handle personal information collected through our website, on property and through the Prism Club loyalty program.
2. Information we collect
We collect only what we need to provide a safe, enjoyable stay. This may include:
- Identity and contact details — name, email, phone number, postal address and date of birth.
- Reservation details — dates of stay, room preferences, special requests and dining bookings.
- Payment information — processed securely by our payment partners; we do not store full card numbers on our website.
- Identification — government-issued ID, which is required by law to verify age and identity for gaming.
- Loyalty activity — points earned and redeemed, play history and tier status for Prism Club members.
- Technical data — IP address, browser type and pages visited, collected through cookies (see our Cookie Policy).
3. How we use your information
- To confirm and manage reservations, check-in and guest services.
- To verify age and comply with gaming, anti-money-laundering and tax regulations.
- To operate Prism Club and personalize offers you have agreed to receive.
- To keep guests, team members and property safe, including through on-site surveillance.
- To improve our website, services and amenities.
4. Sharing your information
We never sell your personal information. We may share it with trusted service providers who help us operate (such as payment processors and booking platforms), with regulators and law enforcement where required by law, or with a successor entity in the event of a merger or sale. Every partner is bound by confidentiality obligations.
5. Data retention
We keep personal information only for as long as necessary to fulfil the purposes described here, or as required by gaming and financial regulations. When it is no longer needed, it is securely deleted or anonymized.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing at any time. To make a request, email [email protected]. We will respond within the timeframe required by applicable law.
7. Security
We use administrative, technical and physical safeguards — including encryption, access controls and staff training — to protect your information. No system is completely secure, but we work continually to keep your data safe.
8. Children's privacy
Our services are intended for adults. Gaming is restricted to guests aged 21 and over, and we do not knowingly collect personal information from anyone under 18 through our website.
9. Changes and contact
We may update this policy from time to time; the date at the top shows the latest version. Questions? Contact our privacy team at [email protected] or by mail at 777 Promenade Boulevard, Las Vegas, NV 89109.